Our central claims collection service provides policyholders with numerous benefits:
It speeds up the process of sending documentation to the Claims Settlement Centre
It optimises the processing time for individual claims
It checks that the settlement corresponds to the conditions set out in the contract
Call-centre operators
Top-quality service guaranteed
A full staff of operators dedicated to individual agreements
Mailboxes ensure policy holders have priority access to their service operators
Efficient and personalised service
The Claims Settlement Centre
Loss adjusters participate in regular continuous training
Prompt settlement guaranteed
Dedicated telephone numbers ensure policy holders have primary access to individual loss adjusters
Medical Experts
NDG has a broad network of expert medical advisors across the country
Our medical experts include a chairholder in Forensic Medicine at the University of Genoa working with the Head Office
The network of medical advisors may be supplemented or replaced as required by the company
A network of experts
In regions with greater numbers of policy holders, NMG nominates experts to speed up contact with the local policy holders.
Experts making up the network are carefully screened and monitored as follows:
by a central technical consultant enrolled with the A.I.P.A.I.
NMG s.r.l. monitors the work carried out, verifying that those responsible act within the time limits agreed with the company.
If deemed appropriate, the network of experts can be supplemented or replaced by the company’s own experts.
The Legal Office
NMG s.r.l. calls upon experts from a law firm specialising in insurance law to carefully assess claims from the legal standpoint.
Security
As a further assurance for our clients, NMG s.r.l. can support its loss adjusting activities by investigating incidents and studying the territory to pinpoint areas of greater risk and likelihood of loss.